Gaming should be fun — full stop. At 99ef, we take our duty of care to every Pakistani player seriously. This page covers all the tools, policies, and resources we have in place to make sure gaming stays an enjoyable pastime and never becomes a problem.
Strictly 21 and above only.
The 99ef platform is not available to anyone under the age of 21.
Age verification is enforced at registration and during KYC.
Every tool below is available to all 99ef account holders at no charge. You can activate any of them instantly through your account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly PKR deposit limit on your 99ef account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 7-day cooling-off period before they can be increased — protecting you from impulsive decisions in the heat of the moment.
Decide in advance how long you want to spend on 99ef in a single session. When your chosen time is up, you will receive a clear on-screen notification and be prompted to take a break. You can set session limits from as little as 30 minutes up to a maximum of 4 hours per sitting — a simple habit that keeps gaming in check.
Set a maximum PKR loss threshold across any time period you choose. Once your net losses hit that threshold, 99ef will automatically prevent further wagers until the limit period expires. This tool is particularly useful for PSL season betting, when excitement can sometimes push spending beyond what was originally planned.
Need a short pause without closing your account? The Take a Break feature lets you temporarily suspend your 99ef account for 24 hours, 48 hours, 1 week, or 1 month. During this period your account is locked from deposits and gameplay, while your balance and data remain intact for when you return refreshed and ready to play sensibly.
If you feel you need a longer or permanent break, 99ef's self-exclusion tool allows you to exclude yourself from the platform for a minimum of 6 months, up to 5 years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. 99ef also shares self-exclusion data with our licensing authority's responsible gaming register to support cross-platform exclusions.
99ef can send you regular pop-up reality checks during active gaming sessions, showing your net win/loss position, total time played, and total PKR wagered. Configurable from every 15 minutes to every hour, these notifications give you the honest picture in real time so you can make informed decisions about whether to continue or stop.
Setting up any responsible gaming tool on your 99ef account takes less than two minutes. You do not need to contact support — everything is available directly in your account dashboard once you log in.
Immediate activation: All protective limit reductions and self-exclusion requests take effect the moment you confirm them — there is no delay or processing window. Increasing a limit, however, requires a mandatory 7-day cooling-off period before the new higher limit applies.
Need help? If you prefer to speak to someone rather than setting limits yourself, contact 99ef support via live chat or email at [email protected] and a member of our team will activate any tool on your behalf immediately.
Visit 99ef.vip and sign in using your registered email address and password via the 99ef Login page. Make sure you are on a private, secure connection — avoid public Wi-Fi when accessing your account.
Click on your profile icon in the top-right corner of the dashboard, then select Account Settings from the dropdown menu. This area contains all personal preferences and responsible gaming controls.
Inside Account Settings, select the Responsible Gaming tab. You will see all available tools listed with their current status — active, inactive, or pending a cooling-off period.
Select the tool you want to activate — deposit limit, loss limit, session timer, take a break, self-exclusion, or reality checks. Enter your chosen values (PKR amount, time period, or duration) and review the summary before confirming.
Tap Confirm to activate the tool. You will receive an instant on-screen confirmation and a follow-up email to your registered address summarising the tool that was activated, the values set, and the date it takes effect.
Most players in Pakistan who enjoy cricket betting and casino games on 99ef do so casually and without issue. But it is worth asking yourself honestly whether any of the following statements apply to your current gaming habits.
If you find yourself answering "yes" to two or more of these questions, we strongly recommend activating one of the 99ef responsible gaming tools above, taking a break, or reaching out to our support team for a confidential conversation. There is no judgment here — seeking help early is always the right move.
Confidential support: All responsible gaming conversations with 99ef support staff are treated with complete confidentiality. Your account status will not be negatively affected by raising a concern — in fact, it is exactly what our team is here to help with.
A simple self-check — take a moment and be honest with yourself.
Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?
Have you tried to cut back on gambling but found it difficult or impossible to stop once you start?
Do you chase losses — placing more bets to try to recover money you have already lost?
Has gambling caused arguments, stress, or financial tension at home with family members?
Do you hide your gaming activity or the amount of money you spend from people close to you?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Have you borrowed money or sold personal items to fund your gambling habit?
Answering "yes" to any of these does not make you a bad person — it means you may benefit from support. Reach out to 99ef at [email protected] today.
A summary of every player protection tool available on 99ef, how quickly it activates, and how to reverse or modify it.
| Tool | Activation Time | Minimum Period | Can Be Reversed? | How to Access |
|---|---|---|---|---|
| Deposit Limit | Immediate (reduction) | Daily / Weekly / Monthly | Increase after 7-day wait | Account Settings |
| Loss Limit | Immediate (reduction) | Daily / Weekly / Monthly | Increase after 7-day wait | Account Settings |
| Session Time Limit | Immediate | 30 minutes | Yes — adjustable anytime | Account Settings |
| Reality Checks | Immediate | Every 15 minutes | Yes — adjustable anytime | Account Settings |
| Take a Break | Immediate | 24 hours | No — wait until period ends | Account Settings |
| Self-Exclusion (Fixed) | Immediate | 6 months | No — irrevocable during period | Account Settings / Support |
| Self-Exclusion (Permanent) | Immediate & Final | Permanent | No — permanent closure | Support Team Only |
The 99ef platform is available exclusively to adults aged 21 years or over. This is a hard rule with zero exceptions — it applies to every game, every product, every promotion, and every feature on the platform. 99ef takes underage gambling extremely seriously as part of our responsible gaming commitment and our obligations as an internationally licensed operator.
During the registration process, all new players are required to confirm they are 21 or older. This is followed by mandatory KYC (Know Your Customer) verification where your Pakistani CNIC is cross-checked against your declared date of birth. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and the matter reported as required by our licensing authority.
Parents and guardians: If you believe a minor in your household has registered on 99ef, please contact us immediately at [email protected]. We will investigate and take action within 48 hours. We also recommend using parental control software to restrict access to gaming and betting websites on shared devices used by children in your home in Karachi, Lahore, Faisalabad, or anywhere else across Pakistan.
Set your limits, play within your means, and enjoy everything 99ef has to offer — from PSL cricket betting to live casino and slots — responsibly. Your wellbeing always comes first at 99ef.
21+ only. Gambling can be addictive — please play responsibly and within your means. 99ef is an internationally licensed online gaming platform.